Digital Transformation

How Retailers can Overcome Common Delivery Challenges

Retailers have come a long way to keep up with the rapid challenges due to the pandemic, and high inflation rate and still keep evolving with the flow. However, at some point, customers want more. Customers ask retailers to be more knowledgeable about their orders, get their online purchases right away as they are lack […]

“Omnishoppers” are on the rise. How retailers can keep up?

It’s no secret that retailers have focused on enhancing their e-commerce channels as they faced a dramatic shift to online shopping starting especially during the pandemic. Even though it can’t be considered a wrong move, retailers who totally ignored the in-store experience and invested online only to keep up with the trend will actually be […]

How Retailers Can Provide the Best Service While Maintaining Profitability

Retailers have been adopting smart devices and technologies for their store operations to meet ever-changing customer behavior which has been significantly impacted by the pandemic. The need for rapid change put apparent pressure on retailers as the environment forced them to rethink their online and offline presence and there has been no slowdown of competition […]

The Role of Real-Time Visibility for Operational Success

 Advancements in technology and the pandemic have changed the retail environment dramatically and accelerated the digital transformation. People have become more tech-savvy -especially the generation z- and to keep up with the changing customer habits, retailers have to implement the right technology at the right time. 2021 has proven that retailers need to prioritize the […]

Why Omnichannel Order Management is Crucial for Decision-Making Processes

  “Out of stock” – the three most dreaded words in the retail industry. Interestingly, 43% of customers’ shopping preferences were based on in-stock availability, while 31% expected extended stock visibility. This requires a seamlessly running operation and end-to-end control over inventory. Thus, streamlining order and inventory management and technology adoption is steadily gaining importance. […]

Omnichannel Order Management: Pain Points and Opportunities Ahead

It’s no surprise that, in the midst of this pandemic, the retail industry is in severe crisis. Retailers’ fortunes have worsened as a result of the global pandemic. Delivering the same customer experience across multiple channels becomes tiresome after a while. As a retailer, half the battle is already won, if the right tools are […]

Leverage Technology for Improved Inventory Management

  Poor inventory management is one of the biggest reasons for inefficiency, negative customer experience, and the resulting loss. This problem becomes more impactful when you’re selling a wide range of products and have only a limited space to store them all.  In such a case, these can be the consequences of poor inventory management: […]

How To Increase ROI Through Omnichannel

The world of retail has seen some major upheavals over the last few years, thanks to the emergence of the Internet, social media, mobile technologies, and now, the COVID-19 pandemic. As people start coming back to stores, there is an overwhelming understanding that everything will never be the same again. During this period, people have […]

What Lessons Learned in 2020

The COVID-19 pandemic has brought sweeping changes to the retail world as stores learn to bridge the physical and digital to provide a seamless shopping experience for customers and at the same time, implement some necessary precautions to provide contactless shopping to avoid hygiene concerns. These changes have been possible because of the use of […]

How to Thrive in the New Retail Reality

At the end of 2020, we’ve learned that the most important thing retailers need to acquire is digital transformation. This requirement made retailers take quick actions to adapt to the changing environment in these challenging times. In today’s new retail reality, multiple delivery and fulfillment options have become valuable assets for retailers and consumers alike. […]

Personalizing the Shopping Experience Through Clienteling 

Not so long ago, when you walked into a store, you were greeted by your first name and the shopkeeper knew the things you used and the brands you preferred. So, he gave you just what you want and at a discounted rate because you visited the shop often. The result? You came out of […]

What Retail Transformation Requires

Nearly a year after the pandemic has started, the new normal has been established and some aspects of it may very well be here to stay even when it ends completely. While it was wildly popular pre-pandemic as well, omnichannel retail has become the obvious thing to do. With the change in customer shopping habits […]

How Omnichannel Strategy Accelerates the Entire Operation in Retail

The traditional structure where a retailer uses one strategy for inventory management and another for store efficiency is becoming outdated.  Imagine you wanted to buy a pair of slick black trainers. You visit your favorite online store, and you see the out-of-stock tag. Then you visit the physical store hoping for a different outcome. The […]

The Future of Retail After COVID-19

For the past few years retailers were intuitively aware that acquiring and integrating new technologies were the most critical steps to take in order to be aligned with  the future of retail. However, the decision making processes were long as the digitalization of retail was still a vague concept and the expected return on those […]

How to survive the Amazon Effect

What is the Amazon effect?Since its entry to the lives of billions of people in 1994, the Amazon has changed the way that retail functions. Consumers have been empowered by the speed of purchase and the information available during the decision-making process thanks to digital commerce. Their online empowerment has changed their offline expectations. The […]